FAQS
WHAT ARE THE FORMATS OF THE PRODUCTS?
The majority are digital downloads via a PDF file. A few items can be
shipped (Oh Là Là - sing Your way to French; Plan de Paris -CD & Manual
CAN A SCHOOL OR DISTRICT ORDER WITH A PO?
Yes. We will accept a PO from the financial office of a school or district. Payments must be remitted within 30 days. We will gladly fill out a W-9 form if asked to do so including our company EIN number. School POs orders are tax-exempt.
HOW DO I GET MY DIGITAL DOWNLOAD ITEM?
Once your payment is confirmed, you will be sent an e-mail with a link to download your purchase. You will have 24 hours in which to download it. If you have any difficulty, please contact us and we will e-mail it to you. We will respond as soon as we're able to, and assure you that you'll receive your item. See more under "Digital Download Policy."
WHAT IS THE DIGITAL DOWNLOAD POLICY?
A digital download product purchase cannot be returned, so it is NON-REFUNDABLE. It may not be canceled or exchanged. This is stated on the description of each digital product. No physical product is sent. If you note a major inadvertent flaw, let us know. We will adjust it and send you the updated version. A digital download product is for personal use only. It may not be used for re-sale; be reproduced; be distributed by electronic means; or be used for any commercial purpose or for profit. No product(s) may be shared with a third-party distributor/seller. All products are protected by copyright.
When a purchase is confirmed, you’ll receive an e-mail with a link and have 24 hours to download your file. If an issue arises, first check your browser. Be sure you have disabled any blockers. Then try again. If the issue persists, please contact us. We will respond at our earliest convenience and send your file. If, for some reason you do not get your product, please contact us. We assure you that we will do whatever is necessary so you receive your order.
Digital downloads are mostly in PDF file format with more soon becoming available in JPEG form. When printed, colors may vary slightly from what is seen online. There might be slight differences depending on your monitor and the printer you used. Product files may be printed by the purchaser or a print store. Be sure to note the size of the item and print on quality paper of the appropriate size. It is suggested that signs and wall art be printed on cardstock, especially for framing or laminating.
A purchaser has rights to make copies of a digital product file for personal use or for use in his or her classroom and with his or her classes. A site license is required (for a very reasonable fee) for use by more than one person (like a department CONTACT us to purchase a site license or if you have any questions.
WHEN DO YOU SHIP THE ORDERS?
We make every effort to ship within 2 days (48 hours) or less if items are in stock.
HOW CAN I PLACE AN ORDER?
There are 2 ways:
1) Order on the Madame Fifi website with a credit card or by choosing the Pay Pal option.
2) Order with a school’s PO (Purchase Order.) The terms are net 30-days. PO’s may be mailed or faxed to 860-270-0559.
WHAT ARE YOUR PAYMENT OPTIONS?
We accept most credit cards including VISA, MasterCard, American Express, Discover, JCB, DinersClub. Also, PayPal, Apple Pay, Google Pay, etc.
NOTE: Shipping fees if applicable will be will be added to the merchandise total.
WHAT IS YOUR MAILING ADDRESS?
Madame Fifi Publications PO Box 310194 Newington, CT 06131
WHAT IS YOUR PHONE NUMBER?
860-270-0558
WHAT ARE YOUR METHODS OF SHIPPING AND FEES?
A reminder. Most of our products are digital downloads. For the small group of orders that we ship, this is our policy.
INTERNATIONAL: Currently not shipping internationally. Canada - contact us.
INDIVIDUALS (For domestic U.S. only Alaska, Hawaii, Puerto Rico add $10.00)
Orders are shipped: 1) Priority Mail Flat Rate Envelope (2-4 days, can be tracked) Merchandise Total: $11.95 - $39.99 $9.00 2) Priority Mail Flat Rate Box - Medium Merchandise Total: $40.00 - $69.00 $16.50
2) Media Mail Used widely for books, CDs, DVDs, educational materials. More affordable. It's slower, 2-10 days. No tracking. Merchandise Total: $11.95 - $29.99 $5.00 $25.00 - $49.99 $6.00 $50.00 - $79.99 $7.00
SCHOOLS & SCHOOL DISTRICTS Orders are shipped via UPS. Procedure: 1. A school e-mails us a list of the items that will be ordered. 2. We calculate the UPS shipping cost of the order. That is communicated to the buyer. 3. The buyer adds the shipping charge to the official PO. 4. The buyer e-mails the completed PO to us to initiate the order.
WOULD YOU SHIP “COLLECT” USING THE SCHOOL OR COMPANY’S UPS OR FED EX ACCOUNT NUMBER THAT IF IT WAS PROVIDED?
Yes. Please provide the account number on the PO and we will use that. Otherwise, UPS is the usual shipping service we use to ship orders to schools.
WHAT IS YOUR PRIVACY POLICY?
Any private information provided by customers to Madame Fifi Publications is solely for the purpose of ordering and for product delivery. No information you provide on the Madame Fifi Publications web site is shared with any third party, except your credit card bank. Madame Fifi Publications does not receive any private customer's information from the payment agents (credit cards, etc.) Madame Fifi Publications does not compile data to share with other companies.
DO YOU HAVE A REFUND POLICY?
Digital Downloads are not refundable as indicated with each product description. Only ship books in good re-sellable condition and unopened CDs may be returned within 30 days. No corners or pages can be bent. You must contact us before a return/refund can be initiated.
CONTACT us if you have any questions.